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Housing Allocations Team Leader

Housing Allocations Team Leader

Location The Forum in Towcester, The Abbey in Daventry, and the Guildhall in Northampton (Office attendance varies weekly) 3 days in office
Duration of assignment: 3 months
Working hours: 37 hours per week
Rate: Up to £25.38 (PAYE) or £33 (Umbrella) per hour
IR35 status: Inside IR35
Ideal start date: ASAP

Job Description:

To support the Housing Allocations & Quality Manager to:

  • Lead, manage and develop the Housing Allocations Team to administer the Council’s Housing Register, including the allocation of accommodation within the Council’s own stock and nominations to partner registered providers, in accordance with the Housing Allocations Scheme.
  • Support the Housing Allocations Officers to provide comprehensive housing advice and information to households in housing need to ensure their housing needs are met.


Main Duties:


  1. Provide strong supervision, line management, support, and guidance to the Housing Allocations Team, with responsibility to administer the Council’s Housing Register, and to provide comprehensive housing advice and information to households with a housing need.
  2. Through regular day to day supervision, performance monitoring and advice, ensure that the team complete all functions in line with the Council’s Housing Allocations Policy and Part 6 of the Housing Act 1996, including assessing who can join the Council’s Housing Register, what priority an applicant may be awarded under the scheme, and which applicants are shortlisted and allocated to advertised properties. This includes the allocation of accommodation within the Council’s own stock and nominations to partner registered providers.
  3. Oversee, monitor, and report on cases and supervise your team to provide assurance that robust enquires to determine the eligibility, qualification and prioritisation of Housing Register applications are being carried out in accordance with the Housing Allocations Policy, Part 6 Housing Act 1996, and other relevant legislation, policy, and guidance. Supervise your team with complex cases where necessary.
  4. Oversee the effective processing of applications where there is a medical need, ensuring that robust decisions are made on the level of priority that should be awarded to the applicant and the type of property that best suits their needs. Work in collaboration with the Council’s specialist medical advisor to ensure that specialist advice and guidance is provided to inform decision making where appropriate.
  5. Oversee and build effective relationships with the Council’s ALMO and Registered Providers, ensuring that your team is carrying out its functions in accordance with the Housing Allocations Policy and prescribed nominations agreements.
  6. To complete Housing Register reviews where necessary, ensuring that reviews are conducted within defined timescales with consideration of all relevant facts and legal requirements. When review decisions are challenged through Judicial Review, work in conjunction with Legal Services and ensure documentation is prepared in accordance with requirements and guidance where required.
  7. Support the Housing Allocations & Quality Manager and Head of Housing Solutions to deliver service objectives and targets, using improvement plans where necessary, and reporting on outcomes.
  8. Work in collaboration to develop and implement policies and procedures to meet housing need through the Housing Register. Maintain effective working relationships and contribute to the development of joint working protocols, service level agreements and new initiatives in conjunction with other services including external voluntary and statutory bodies, and ensure these are effectively managed, monitored and reviewed with service users and stakeholders to ensure the delivery of the required outcomes.
  9. To support on a continuous approach to learning and improving knowledge of the team in relation to a wide range of areas including housing and homelessness law, welfare reform, landlord and tenant rights, immigration and asylum, and family law. To ensure revisions and updates to legislation are shared and interpreted to staff in a timely manner.
  10. To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, though effective use of Office 365 and our internal IT systems and applications.


  1. Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours.


  1. Demonstrate awareness and understanding of other people’s behavioural, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons


The candidates must have:

  • Key requirements: Housing Allocation Team Leader experience in local council***
  • Able to commute to the office 3 days a week
  • Educated to degree level or equivalent qualification or has significant experience in a related role.
  • Excellent leadership, negotiation and influencing skills. This must include the ability to develop, support, empower and motivate a team to achieve goals.
  • Ability to articulate through excellent communication, including verbal and written skills, and the ability to produce reports.
  • Excellent interpersonal skills, with the ability to communicate complex issues clearly and simply in a compassionate and empathetic way in a demanding environment. Ability to effectively manage conflict and respond appropriately to challenging behaviour.
  • Excellent customer care skills, including ability to work effectively with vulnerable customers to resolve problems.
  • Strong analytical skills, problem solving capability, and ability to interpret complex information and data to make informed decisions.
  • Proven and effective relationship building and ability to negotiate with partners. Ability to confidently present information and findings clearly and simply to both lead and influence behaviour.
  • Proven ability to communicate effectively with customers, MPs, Councillors, and a wide range of stakeholders to respond to queries and complaints comprehensively, to reach agreeable outcomes.
  • Proven ability to communicate effectively with customers, MPs, Councillors, and a wide range of stakeholders to respond to queries and complaints comprehensively, to reach agreeable outcomes.
  • Ability to work on own initiative and make clear, consistent decisions.
  • Demonstrate ICT skills sufficient to maximise the use of software applications, particularly the use of Excel, Performance Management and Housing Allocations Software packages.
  • Flexibility to occasionally work outside of normal working hours and able and willing to travel to and work from other locations.
  • Fully understands their role in the context of safeguarding children, young people, and vulnerable adults, in a housing environment.
  • Proven experience of delivering a statutory housing service, ensuring that appropriate legal advice and assistance is given on all housing matters and related issues in a timely and effective manner to achieve positive outcomes for customers.
  • Experience of conducting thorough investigations of complex cases with a focus on positive resolutions and preventing further escalation.
  • Attained or willing to work towards Chartered Institute of Housing Chartered Membership (at level 4 or above, or members who have completed an experiential route accredited by CIH.)
  • Evidence of continued professional, managerial and personal development.
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