Administrator (Waste Services)
Overall Objectives of the post:
To contribute towards the provision of a high quality Commercial Waste Service by providing support in terms of credit control and customer service .
Key Tasks of the Post:
- You will be responsible for delivering a high quality, customer focussed service. You must:
- Develop and maintain relationships with business and trade customers.
- Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
- Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
- Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
- Arrange ad-hoc collections and invoices for business customers, providing all associated paperwork.
- Maintain the customer database and ensure it is accurate and up to date.
- Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
- Setting up appointments with trade customers.
- Triage customer feedbacks for both the commercial and non-commercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
- Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.
- You will consistently demonstrate the personal qualities and behaviours required of a Commercial Development Assistant. You must:
- Lead by example in reflecting the Councils values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.
- Take responsibility and accountability for your own performance.
- Consistently strive towards improving the quality of the service being delivered.
- Effectively work with fellow employees across the Council to promote partnership working, exploit synergies and promote successful service outcomes.
- Treat team members, customers and colleagues with respect and dignity.
- Work in a positive and co-operative manner with other members of the Team.
- Treat fellow team members, customers and colleagues with respect and dignity.
- Contribute positively to team meetings.
- You will be responsible for making a corporate contribution. You must:
- Assist in ensuring that all policies, practices, legislation and codes of practice are adhered to.
- Ensure that information is properly communicated.
- Be committed to equality and diversity policies.
The candidates must have:
- 4 GCSEs grade A-C or equivalent relevant experience working in a trade waste accounts environment
- Experience of maintaining excellent business customer relationships.
- Experience of keeping and maintaining accurate records.
- Significant experience of using Microsoft word and excel
- Experience of working in an administrative environment.
- Experience of delivering excellent customer service for both residents and business customers.
- Experience of working with both invoicing and credit control systems.
- Excellent IT skills and use of systems such as Microsoft office.
- Excellent numeracy/literacy skills
- Ability to manipulate data and produce reports.
- Possess a keen eye for accuracy in data and records.
- Able to work as part of a team
- Flexible approach to work
- Committed to the principles of equality and diversity
- Confident manner and the ability to deal with people
Part time hours 3 days per week.