Do you have excellent attention to detail and strong communication skills? Are you able to manage a busy reception?  Are you experienced in providing a high level of excellent customer experience and professional administration support?

If so, we have an exciting opportunity to join our team a Data Administrator. Working as part of Middlesbrough Council, our team supports those experiencing issues with substance use, domestic violence, and housing. You will be to be the first point of contact for our Service Users, providing reception cover across our three buildings, ensuring our service users, other professionals and partner agencies are dealt with pleasantly and promptly. You will be supporting our teams’ day-to-day operations and provide clerical support to managers, staff and service users.

Duties and Responsibilities:

• Undertake a range of tasks e.g. reception duties, answering telephone, face to face enquiries, liaising with relevant staff, dealing with visitors. Dealing with routine unexpected problems and situations within the service.
• Provide general clerical/ admin, support e.g. photocopying, filing, completion of standard forms, responding to routine correspondence
• Set up and maintain manual and computerised records/ management information systems or service specific management information systems.
• Sort and distribute mail.
• Undertake administrative procedures (E.g. reconciliation and processing orders, invoices etc.).
• Planning and scheduling of events /appointments.
• Operate relevant equipment/ICT packages (e.g. electronic social care database, Word, excel, spreadsheets, internet).
• Maintain stock and supplies, ordering of stationary and other supplies.
• Undertake general financial administration e.g. processing orders.
• Be aware of and comply with policies and procedures relating to the job holders area of work.
• Where appropriate provide supervision for other staff carrying out routine administrative tasks.
• Demonstrate duties and allocate work to other members of staff.
• Support the role of other professionals.
• Attend and participate in relevant meetings as required.
• Participate in training and other learning activities and performance development as required.
• Contribute to the overall ethos of the council.
• To undertake duties and responsibilities in accordance with the councils policy and procedures.
• Be willing to work flexible hours, some of which may be unsociable.

To be successful in this role you will:

• Be highly organized and able to multitask with ease
• Have a friendly and understanding approach when dealing with staff and clients
• Have great IT skills and experience with office management tools
• Have a Problem-solving attitude with an eye for detail
• Have experience maintaining internal databases
• Have experience organizing, storing and printing company documents
• Have strong written and oral communication skills
• Have experience providing a high level of professional administration support under high pressure

If this sounds like you, we would love to hear from you. Due to the nature of this role an enhanced DBS check against both adults and children is required.