Overall Objectives of the post:

To contribute towards the provision of a high quality Commercial Waste Service by providing support in terms of credit control and customer service .

Key Tasks of the Post:

1. You will be responsible for delivering a high quality, customer focussed service. You must:

• Develop and maintain relationships with business and trade customers.
• Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
• Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
• Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
• Arrange ad-hoc collections and invoices for business customers, providing all associated paperwork.
• Maintain the customer database and ensure it is accurate and up to date.
• Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
• Setting up appointments with trade customers.
• Triage customer feedbacks for both the commercial and non-commercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
• Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.

2. You will consistently demonstrate the personal qualities and behaviours required of a Commercial Development Assistant. You must:

• Lead by example in reflecting the Councils values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.
• Take responsibility and accountability for your own performance.
• Consistently strive towards improving the quality of the service being delivered.
• Effectively work with fellow employees across the Council to promote partnership working, exploit synergies and promote successful service outcomes.
• Treat team members, customers and colleagues with respect and dignity.
• Work in a positive and co-operative manner with other members of the Team.
• Treat fellow team members, customers and colleagues with respect and dignity.
• Contribute positively to team meetings.

3. You will be responsible for making a corporate contribution. You must:

• Assist in ensuring that all policies, practices, legislation and codes of practice are adhered to.
• Ensure that information is properly communicated.
• Be committed to equality and diversity policies.

The candidates must have:

• 4 GCSEs grade A-C or equivalent relevant experience working in a trade waste accounts environment
• Experience of maintaining excellent business customer relationships.
• Experience of keeping and maintaining accurate records.
• Significant experience of using Microsoft word and excel
• Experience of working in an administrative environment.
• Experience of delivering excellent customer service for both residents and business customers.
• Experience of working with both invoicing and credit control systems.
• Excellent IT skills and use of systems such as Microsoft office.
• Excellent numeracy/literacy skills
• Ability to manipulate data and produce reports.
• Possess a keen eye for accuracy in data and records.
• Able to work as part of a team
• Flexible approach to work
• Committed to the principles of equality and diversity
• Confident manner and the ability to deal with people

Part time hours 3 days per week.