Location: Benton Park House, Benton Park Road, South Gosforth NE7 7LX
Office Hours:  Office hours Wednesday – Friday 8.30-5pm — The role is for approximately 12 weeks
Parking: Available

We are looking for an experienced Business Support Officer that will provide a range of service specific business and administrative support services to make sure Directorate needs are met in line with the Cabinet’s vision, priorities and values.

Main Duties:

1. To take part in identifying and embedding business process improvements.
2. To deal with enquiries, including technical queries about the service in line with our procedures and protocols.
3. To collate and prepare management information as needed.
4. To work with nominated officers responsible for maintenance, repairs and security of designated buildings, giving administrative support as needed.
5. To give confidential administrative and secretarial support including arranging and servicing meetings, preparing agendas and taking minutes as needed.
6. To give interactive WP support to the allocated service using digital, audio or copy typing.
7. To contribute to skills transfer activities by the demonstration of duties to support business continuity and to continually improve our service.
8. To develop and maintain positive joint working relationships with relevant internal and external stakeholders.
9. To give a professional and courteous reception service as needed.

10.To account for, reconcile and make sure of the security of petty cash, stock and cash equivalents in line with our Financial Regulations.

11.To promote and implement our equal opportunities policies in all aspects of employment and service delivery

The role involves:

• Supporting the Welfare Rights Office
• Provide telephone cover 9-5pm so a good telephone manner is essential as you will be answering a public telephone advice line.

The candidates must have:

• Good knowledge of Microsoft applications and good keyboard skills