The post holder will be part of the Councils Business Services support service, which provides arange of support services to teams across the Council.

The role is based in the Integrated Passenger Transport service and will be responsible for the provision of a wide and varied range of administrative support.

The role will focus upon efficient and effective support to the Contracts Management Team and the IPT Contracts & Services Manager, specifically supporting the Contract Officers.

Duties and responsibilities:

• Provide a range of administrative support to the team, and wider area as required.
• To work as part of the team which is responsible for design, procurement, management and monitoring of transport arrangements for school travel and social care.
• To support the Contracts Officers and senior manager as required, working to ensure the safe and efficient operation of contracts and reporting to relevant departments, breaches of contract, complaints and safeguarding of children and vulnerable adults.
• Preparation of documentation in relation to the procurement of transport to operators, parents and establishments, also tendering/contracts documents and marketing material.
• To liaise with outside establishments.
• Monitor emails/ general enquiries and correspondence
• Follow the relevant Council policies on data management and information security, specifically in relation to the effective handling of sensitive or special category information connected to school children/ vulnerable adults.
• Handling information securely in-line with Council policy (Data Protection Act and UK GDPR)
• To use databases, including editing data, running reports and generating mailshots
• To provide wider support to the IPT team as required, including the being trained and able to use Oracle for invoicing/ financial management support.

The candidate must have:

• NVQ Level 2 in Administration or an equivalent qualification
• General administration experience
• Dealing with members of the public and external organisations
• Office based IT Skills
• Working to deadlines
• Familiar with principles of data protection
• Familiarity with Microsoft Office applications or similar
• Able to work effectively in a busy office environment
• Excellent telephone/ communication skills
• Ability to analyse/ interpret information
• Accurate data input skills and attention to detail
• Commitment to the provision of quality customer service.
• Approachable
• Confident
• Attention to detail, accuracy