To work independently or as part of a team in delivering emergency response to our Lifeline clients. Promoting independence, wellbeing and safe environments through the installation of technology.

What are you expected to do?

• Respond to emergency calls, conduct dynamic risk assessments and give emergency help including responsive care and emergency First Aid including Defib and CPR as required.

• Deliver support (not nursing) to clients, maintaining their dignity, personal safety and independence until other arrangements can be made.

•Providing a sympathetic and supportive response to our customers and their families during times of illness, hospitalisation or bereavement.

• Undertake clerical and administrative duties to facilitate the seamless delivery of the Lifeline service.

• Consult and liase with appropriate colleagues/agencies to share any relevant concerns and attend any MDT or similar meetings, maintaining accurate records of actions taken.

• To encourage the use of technology, be skilled in demonstration and install which may require the use of basic tools and working at heights.

• Signpost customers to other agencies to ensure they receive appropriate levels of care and support.

• To create new client accounts, respond to customer account queries and identify low level debt.

• Proactively promote the Lifeline service.

• Assess the condition of client properties and any changing needs to support and maintain their health and well-being.

• To complete annual visits to review client information, check equipment and accurately update client records.

• To drive a Council vehicle to respond to emergency calls and meet with all corporate guidelines around driving safely for work.

• To safeguard and promote the wellbeing of our clients and adhere to all sepcificed procedures.

• Undertake all necessary training activity and assist with the delivery of training to new staff.

• Provide support with any other duties including scheme and rota cover as directed by your line manager. Working flexibly on a rota system for Bank Holidays, evenings and weekend.

• Complying with all aspects of the Corporate Health and Safety policy and service specific risk assessments. Reporting any incidents/accidents/hazards and taking a pro-active approach to health and safety matters.

What you need to be successful?

•       Full UK driving licence & able to carry out the physical requirements of the role.

•       Approx 2 years experience of dealing with vulnerabe clients who may display behaviours that challenge and maintaining of appropriate boundaries.

•       Experience of working within policies and procedures, use initiative to respond to situations and escalate as required.

•       Experience of working in a busy and challenging environment with the ability to deal with unexpected events and prioritise accordingly.

•       Understanding of data protection principles and confidentiality of sensitive information.

•       IT literate, capable of using Microsoft Office Packages, ability to apply accurate literacy and numeracy skills, demonstrate attention to detail and work within guidelines.

•     Strong commitment to customer care with a calm, helpful, empathetic and patient approach to customers.