We are looking for Neighbourhood Service Advisor that will cover admin, face to face enquiries and telephony duties – dealing with inbound calls as the first point of customers in relation to housing queries Housing experience not essential Telephony / call centre essential

Monday to Friday – Gateshead based 9am – 5pm

WHAT WE WANT YOU TO DO..

· To be a key point of contact for customers responding to enquiries across a range of Housing and Council services in line with service standards

· To accurately process and reconcile income in line with the Council’s financial guidelines and regulations

· To accurately store, access and maintain electronic and manual records, ensuring information held is correct and processed in compliance with GDPR (General Data Protection Regulations

· To work with customers seeking rehousing, providing advice on housing options

· To carry out interviews with customers and assist with home visits when required

· To encourage customers to access on-line services and promote digital inclusion

· To achieve performance targets agreed at appraisal and demonstrate a commitment to continuous improvement and value for money

· To always promote and implement the Council’s Equality Policy

· To maintain a healthy, safe and secure environment complying with policies and procedures for Health and Safety at Work

· To ensure conduct and behaviour demonstrates a commitment to the Council’s values and promotes cross service working to achieve excellent customer service and outcomes

· To comply with Council’s Health & Safety Policies and procedures

· To demonstrate a positive, diverse and inclusive attitude to both internal and external customers and colleagues

· Such other responsibilities allocated which are appropriate to the grade of the post

The candidates must have:

· Working in a customer service environment

· Experience of communicating effectively

· Effective ICT Skills – including Microsoft Office Packages

· 5 GCSE’s or equivalent at Grade C (4 or above) or above including Maths and English) or relevant experience