Under the guidance of the Service Delivery Manager, to undertake the support and delivery of duties within the function which contribute to the provision of an excellent service, whilst ensuring the effective use of resources. To support department managers in the delivery of exceptional services to our community and key stakeholders.

GENERAL DUTIES     

• • To promote the Service Vision, ‘Creating the Safest Community’.

• To work effectively and efficiently to support line management in the delivery of the department’s aims and objectives.

• To ensure that all policies and procedures within the function are adhered to in accordance with regulations, lean thinking and value for money.

• • To maintain appropriate and robust information systems within the department.
  • To maintain positive and effective liaison links with organisations and partners as appropriate.
  • To support the preparation and production of a variety of quality information for inclusion in management and departmental reports.

• • To ensure complete compliance with current Data Protection Legislation.

• To ensure relevant knowledge is up to date.

• To identify and recommend areas of potential improvement.

• To represent the function at internal and external meetings and events and take minutes when required.

• To support the activities of the function and diary management for line management where required.

• To support colleagues with their work as required.

• To attend internal and external training courses as necessary.

• • To undertake any other duties as appropriate to the role.

The candidates must have:

Well developed literacy and numeracy skills.

Work experience involving:

• Completing general administrative/clerical tasks.
• Taking and preparing minutes at meetings
• Diary management
• Reception duties

Knowledge of:

• Relevant management information systems
• Clerical practices and procedures
• Electronic/paper filing systems

Ability to:

• Demonstrate an awareness of the core activities of the Fire and Rescue Service
• Deliver community safety messages including presentations
• Demonstrate good working knowledge of clerical practices and procedures.
• Demonstrate knowledge of electronic/paper filing systems
• Demonstrate well developed IT skills with a working knowledge of Microsoft Office suite.
• Input data and information accurately
• Effectively prioritise own workload whilst working to conflicting deadlines
• Demonstrate excellent interpersonal skills with the ability to liaise at all levels
• Demonstrate attention to detail
• Take minutes at meeting
• Work on own initiative and as part of a team
• Demonstrate a commitment to maintaining confidentiality.

Demonstrate commitment to safe working principles and practices associated with Health and Safety

Demonstrate commitment to the principles of Diversity and Equality

Able to meet the transport requirements of the role and travel to various locations across the Service area as requested.

Must be able to work to a flexible working scheme, which may include some weekends/evenings.

This position is a temporary role lasting 6 months.