To provide a responsive, efficient and effective administrative and business support to Assessment & Awards and Payments Income & Support Teams and Finance & HR Services.

To provide all aspects post receipting, scanning & indexing and post-dispatch for the Assessment & Awards and Payments Income & Support Teams and Finance & HR Services.

To assist Finance & HR Services to achieve excellence in its services to its customers, both internal and external.

DUTIES AND RESPONSIBILITIES:

• Contribute to the delivery of service standards, quality and performance targets for the Finance & HR Services in accordance with the Council’s Aims and Objectives.
• To provide an efficient and effective support service to the Assessment & Awards and Payments Income & Support Teams and Finance & HR Services.
• Responsible for opening all post in accordance with legislative and procedural requirements.
• Check the validity and accuracy of all documentation received and act upon this accordingly in a timely manner.
• Responsible for the receipt of payments received via post in accordance with the Council’s financial systems and processes.
• Scan & reference all documentation as directed by procedural guidance.
• Understand the principals of DIP & workflow systems
• Despatch all post and bulk print output as directed to by procedural guidance minimising the risk of data breach situations.
• Provision of effective business support services processing orders, requisitions and invoices meeting Council standards.
• Processing and monitoring staff allowances including car mileage and mobiles phones on behalf of specified services.
• To be aware of all legislation and procedures impacting service delivery.
• Assist with the allocation, monitoring and response to all Freedom of Information requests ensuring the agreed corporate response times are met.
• Assist in the allocation, monitoring and response to all Corporate Complaints ensuring that agreed corporate timescales are met.
• Meet performance targets as advised by the Senior Officer & Team Leader.
• Contribute to continuous improvement activities in order to improve service delivery.
• The above is not exhaustive and the post holder will be expected to undertake any duties which may reasonably fall within the level of responsibility and the competence of the post as directed by the Head of Service.

Candidates must have:

• NVQ Level 2/3 or equivalent
• 5 GCSE’s grade A-C required

• Dealing with members of the public
• Liaising with both internal and external customers
• Operating on line computer systems
• Working in ab administrative/financial support environment
• Good IT skills
• Excellent interpersonal and communication skills
• Ability to manage and prioritise own workload and ensure tasks are completed accurately and within the prescribed timescales
• Excellent administrative skills
• Self motivated
• Innovative
• Flexible approach to work
• Positive attitude to change
• Commitment to customer service
• Expect to undertake training to meet the changing demands of the post

Hybrid working is available once full training complete.