Job Summary:

As an Agency Administrator, you’ll be the first point of contact for Adult Social Care, handling calls related to advice, case queries, and new case creation. You’ll use the LAS system to manage cases and provide excellent customer service, particularly in sensitive situations.

Key Responsibilities:

• Answer calls, offer advice, and signpost to services.
• Update and create cases in the LAS system.
• Perform general administrative tasks (data entry, document management).
• Work with social care professionals and escalate urgent issues.
• Ensure confidentiality and adhere to safeguarding procedures.

Basic DBS check required.