We are looking for a TRC Officer that will handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software package.  Carry out other administrative functions within the role and in a general business support environment.

DUTIES AND RESPONSIBILITIES: 

• To handle live bookings/enquiries regarding Link 2, Access Bus, Health Service Journeys and DRT schemes and enter into scheduling software packages.
• Respond to enquiries/requests for transport for the various services available (ie sending membership packs etc).
• Provision of statistical information through the use of the computer system.
• To maintain passenger/journey records on the in-house fleet using various computer systems.
• To provide the point of contact for all passengers using the various services.
• To assist the Team Leader by liaising with strategic partners and stakeholders.
• To provide a first line response in a timely manner to all operational problems by recording and passing to the Team Leader.
• To develop a knowledge of other procedures in the section and provide cover, if necessary.
• To undertake an administrative role within the TRC and other duties as required within a business support environment.
• To co-operate effectively with others in the corporate working of the unit.
• To respond appropriately to emergencies arising in relation to the work of the section.
• To undertake such other appropriately graded duties and responsibilities which may from time to time be allocated to the post.

The candidates must have:

• NVQ level 3 or equivalent level of qualification in a relevant subject area
• Or
• Evidence of significant experience in a customer services environment.
• Experience of dealing with members of the public
• Keyboard/IT skills
• Customer Care or Call centre environment
• Good organisational skills
• Excellent telephone/communication skills
• Disability issues and Disability Discrimination Act 1995
• An ability to interpret wide range of information
• Ability to converse at ease with customers and provide advice in accurate spoken English
• Commitment to the provision of quality customer service.
• Reliable
• Diplomatic and tactful
• Approachable
• Confident
• An ability to work under time pressure.
• Attention to detail, accuracy.
• An ability to work as part of a team.

Hybrid working once full training completed and competent. NVQ Level 2 required, initially required for 4 weeks but possibility of this being extended.